PRIVACY POLICY

1. WHO WE ARE
This Privacy Policy describes how AquaEcoFlow collects, uses, and discloses your personal information when you visit or make a purchase from our website. We are committed to protecting your privacy and complying with applicable international data protection laws, strictly adhering to the GDPR (for European customers) and the CCPA/CPRA (for US customers).
Registered Address: Am Pattberg 23, 47445 Moers, Germany. Data Protection Officer: neural@aquaecoflow.com

2. INFORMATION WE COLLECT
To provide our services and ensure transaction security, we collect the following types of information:
Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
Purpose: To fulfill orders, process payments, arrange shipping, and provide invoices.
Device Information: IP address, browser version, time zone, and cookie data.
Purpose: To load the Site accurately and to perform analytics on Site usage.
Payment Information: We do not store your full credit card number. All transactions are processed via Stripe, a PCI-DSS level 1 compliant payment processor.

3. SHARING YOUR PERSONAL INFORMATION
We do not sell your personal data. We share your information only with trusted third parties to help us provide our services:
Stripe (Payment & Fraud Prevention): We share payment and device data with Stripe to process transactions and for fraud detection (Stripe Radar). This helps protect both you and our business from fraudulent activities.
Logistics Partners: We share your shipping address and phone number with carriers (such as DHL, UPS, USPS) strictly for delivery purposes.
Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations (e.g., tax authorities), or to respond to a lawful request for information.

4. YOUR RIGHTS (GDPR – EUROPEAN CUSTOMERS)
If you are a resident of the European Economic Area (EEA), you have the following rights under the GDPR:
Right to Access: You can request copies of your personal data.
Right to Erasure (“Right to be Forgotten”): You can ask us to delete your personal data, subject to our legal obligation to retain tax records.
Right to Rectification: You can request that we correct any inaccurate information. To exercise these rights, please contact us at neural@aquaecoflow.com.

5. YOUR RIGHTS (CCPA/CPRA – US CUSTOMERS)
If you are a resident of the United States (specifically California), you have the following rights:
Right to Know: You may request details about the specific pieces of personal information we have collected about you.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Do Not Sell My Personal Information: We confirm that we do not sell your personal information to third parties for monetary value.

6. DATA RETENTION We retain your Order Information for our records to comply with tax, legal, and accounting obligations (typically 6-10 years depending on jurisdiction) unless and until you ask us to delete this information.

7. COOKIES We use cookies to improve your experience. By using our website, you agree to the use of cookies for analytics and personalized content. You can manage your cookie preferences in your browser settings.

8. CHANGES We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Email: neural@aquaecoflow.com
Mail: Am Pattberg 23, 47445 Moers, Germany